Frequently asked questions
Helpful answers for planning, hiring and bringing your celebration together with Liwika.
Explore the answersThoughtful details make all the difference
Planning should feel inspiring, not overwhelming.
From your first idea to delivery day, here are the details clients ask us about most. If something is specific to your event, our team is happy to help.
Rentals & availability
Can I hire individual items or do I need a package?
You can choose individual décor, furniture and equipment items from the catalogue, or browse packages for a coordinated starting point. You can also combine eligible items when requesting a quotation.
How do I know if an item is available for my event date?
Availability depends on the event date and the quantities already committed for that date. Add your event date and requested quantities when you enquire; our team will confirm availability before your booking is finalised.
Can I request more items than the catalogue currently shows?
Send us a custom request with the item, quantity and event date. We will check what can be arranged and get back to you.
How far in advance should I book?
We recommend enquiring as early as possible, especially for popular dates. A request is not a confirmed booking until Liwika has reviewed and confirmed the details with you.
Planning & decoration
Do you offer event decoration as well as rentals?
Yes. Liwika offers event décor and related services, including styling, setup and pack-down support. Share your event vision, venue, date and requirements so we can discuss a suitable scope.
What information should I include in a request?
Include your event date, venue or delivery address, event type, guest or table count where relevant, the items or services you are interested in, and any setup or timing requirements. Photos or a mood board can help explain your vision.
Can you help if I am not sure what I need?
Absolutely. Tell us the occasion, venue, approximate guest count and the look you have in mind. We can help you explore suitable items and services.
Delivery & collection
Where do you deliver?
Liwika is based in Centurion and serves Centurion, Pretoria, Johannesburg and surrounding Gauteng areas. Contact us with your venue address so we can confirm whether delivery can be arranged.
How much is delivery?
The product hire checkout currently shows a fixed delivery charge of R120. For quotations and locations outside the standard arrangement, delivery and collection requirements are confirmed with your final quote.
Can you set up and collect the items?
Setup, styling, pack-down and collection can be discussed as part of your request. Please include venue access times and any restrictions so the team can confirm what is possible.
Quotations & payment
What happens after I submit a quotation request?
The team reviews the event details, requested items or services, availability and pricing, then follows up with a quotation. Review the quote and confirm the arrangements with Liwika before treating the booking as final.
Why do products and services have different checkout flows?
Product-only hires use the direct hire checkout, which collects event details and presents a simulated deposit payment. Packages and services are assessed through a quotation so the team can confirm scope, availability and pricing first.
Is the online card payment a real payment?
No. The card form is a local sandbox-style demonstration for this student project. It does not connect to a bank or charge a real card. Do not enter real card details.
Is a deposit required for product hires?
The product-only demo checkout currently calculates a 50% deposit. The remaining balance and event arrangements should be confirmed with Liwika before fulfilment. The online payment shown is simulated.
Let’s make it special
Still have a question?
Tell us a little about your event and we’ll help you plan the next step.